Privacy Policy

At Teplichnaya Seledka, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with our website or services:

• Contact information (such as name, email address, phone number, and mailing address)
• Payment information (for booking tours and services)
• Demographic information (such as age, gender, nationality, and travel preferences)
• Travel documentation details (such as passport information for tour bookings)
• Health information relevant to tour participation (such as allergies, medical conditions, or dietary requirements)
• Information provided in communications with us (such as inquiry details, feedback, or support requests)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referral sources
• Device information (type, settings, and unique identifiers)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our Cookie Policy for more information on how we use these technologies and how you can control them.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, maintaining, and improving our services
• Processing and fulfilling tour bookings and requests
• Communicating with you about our services, promotions, and updates
• Personalizing your experience on our website
• Responding to your inquiries and providing customer support
• Analyzing usage patterns to improve our website and services
• Protecting our rights, property, or safety, and the rights, property, or safety of others
• Complying with legal obligations

3. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to use your information only for the purposes of providing services to us.

3.2 Travel Partners

To fulfill your tour bookings, we may need to share relevant information with our travel partners, such as hotels, transportation providers, and local tour operators.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when we have your consent to do so.

4. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the nature of the information, any legal requirements, and the purposes for which we collected it.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to object to or restrict the processing of your information
• The right to data portability
• The right to withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. International Data Transfers

We are based in Australia, and the information we collect may be stored and processed in Australia or other countries where our service providers maintain facilities. By providing us with your personal information, you consent to the transfer, storage, and processing of your information in countries outside your country of residence, which may have different data protection rules than those in your country.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to remove that information from our servers.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Teplichnaya Seledka
42 Darling Street, Balmain
Sydney, NSW 2041
Australia
Phone: +61 2 9555 6411
Email: [email protected]